These Terms of Service (the "Terms") form a binding agreement between Integer Software LLC (doing business as "Integer"), a Delaware limited liability company qualified to do business in New York ("Integer," "we," "us"), and the entity or person agreeing to these Terms ("Customer," "you"). The Terms govern your access to and use of Integer's software platform currently made available under the "Double" name, including the web application, browser extensions, APIs, and related tools and services that Integer makes available under these Terms, a plan selection, or an Order Form, in each case as further described in the applicable Order Form and Integer's user documentation (the "Documentation") (collectively, the "Service"). The Service provides automated monitoring, analysis, evidence preservation, and reporting with respect to publicly available websites and related information.
By signing an Order Form referencing these Terms, clicking "I agree," creating an account, or installing or using the Service (including any browser extension), you accept these Terms as of the earliest such date (the "Effective Date"). If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "Customer" refers to that organization.
PLEASE READ CAREFULLY. Section 4 provides that the Service does not provide legal advice and that no attorney-client relationship is created. Section 14 contains a binding arbitration agreement and class-action waiver. Section 13 limits Integer's liability and Section 11 disclaims warranties, including with respect to Findings, Reports, and AI-generated output (each as defined below).
1. The Service
1.1 Access. Subject to these Terms and any Order Form, Integer grants Customer a non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to access and use the Service for Customer's internal business purposes.
1.2 Authorized Users. Customer may permit its employees, contractors, and agents ("Authorized Users") to use the Service. Customer is responsible for Authorized Users' compliance with these Terms.
1.3 Plans and availability. The Service is offered in free and paid plans with differing features, tiers, and usage limits, as described in the Documentation or an applicable Order Form. Certain features or tiers may be offered on an invitation or limited-availability basis, and Integer may condition access to certain features on identity or domain verification or acceptance of additional terms. Integer may decline, limit, suspend, or revoke access to any plan or feature in its discretion.
1.4 Modifications. Integer may modify the Service from time to time, provided that the material functionality available to Customer is not materially degraded during the Subscription Term.
1.5 Beta features. Features designated as beta, preview, alpha, or experimental are provided "AS IS" without warranty, may be discontinued at any time, and are excluded from any SLA. Customer will not publicly disclose performance, benchmarks, or screenshots of beta features without Integer's prior written consent.
1.6 No SLA by default. Integer does not provide a service level agreement unless one is expressly set out in an executed Order Form or in a separately published SLA referenced by Customer's Order Form.
1.7 Deployed Software. Integer may make available software components for Customer to install or run in Customer's own browsers, websites, or applications — for example, browser extensions and embeddable scripts ("Deployed Software"). Deployed Software is part of the Service and is licensed, not sold, subject to these Terms. Customer will: (a) install and use Deployed Software only in browsers it controls or on websites and applications it owns, operates, or is authorized to deploy it on; (b) not modify, redistribute, or make Deployed Software available to third parties except as the Documentation permits; and (c) remain responsible for its own configuration choices. Integer may update Deployed Software remotely. Integer does not warrant that use of the Service or any Deployed Software will ensure Customer's compliance with any law, regulation, or standard, and Customer remains solely responsible for its own legal compliance.
2. Accounts and security
2.1 Customer is responsible for safeguarding account credentials and for all activity under its accounts. Customer must promptly notify Integer at [email protected] of any unauthorized access.
2.2 Customer will use commercially reasonable efforts to prevent unauthorized access and will require Authorized Users to use strong authentication, including MFA where available.
3. Customer Content; monitoring; Public Web Data
3.1 Customer Content. "Customer Content" means data, files, prompts, instructions, configurations, and other materials Customer or its Authorized Users submit to or create in the Service, including any websites, domains, or other targets Customer designates for monitoring or analysis ("Customer-Designated Targets"), captures and recordings Customer or its Authorized Users create using Deployed Software, and data collected from Customer's own websites or applications by Deployed Software Customer deploys there. As between the parties, Customer retains all rights in Customer Content.
3.2 License to Integer. Customer grants Integer a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and create derivative works of Customer Content solely to (a) provide and improve the Service, (b) prevent or address service, security, or technical issues, and (c) comply with law or these Terms.
3.3 Public Web Data. The Service collects, analyzes, and preserves information that is publicly available on the internet, including the content, code, configuration, and observable behavior of publicly accessible websites ("Public Web Data"). In collecting Public Web Data, the Service is designed to access only publicly available resources and does not bypass authentication requirements, log-in walls, or paywalls. Public Web Data, and Integer's systems, analyses, and work product derived from it, are not Customer Content; Integer may collect, retain, and use Public Web Data and derived analyses in connection with operating and improving the Service.
3.4 Customer-Designated Targets. Where Customer designates a target for monitoring or analysis, Customer represents and warrants that: (a) the designation is made for a lawful, good-faith business or professional purpose; (b) Customer's designation and its use of resulting Findings and Reports (as defined in Section 4.1) comply with applicable law and, where applicable, rules of professional conduct; and (c) Customer will not use the Service to harass any person or entity or for any anticompetitive or unlawful purpose.
3.5 No model training. Integer will not use Customer Content to train Integer's foundation models or general-purpose machine-learning models, and will only use third-party model providers under terms that prohibit such training on Customer Content submitted through the Service. Integer may use de-identified and aggregated data that cannot reasonably be used to identify Customer or any individual.
3.6 Customer responsibilities. Customer represents and warrants that: (a) it has all rights, consents, and authority necessary to submit Customer Content and to instruct Integer to process it; (b) Customer Content and Customer's use of the Service comply with all applicable laws; and (c) Customer will not upload personal data outside the scope of the DPA (as defined in Section 3.7), including special-category data, government identifiers, payment card data, or protected health information unless the parties have agreed in writing.
3.7 Data processing. When Integer processes personal data on Customer's behalf, the parties' Data Processing Addendum at /dpa (the "DPA") applies and is incorporated by reference. Customer is the controller / business and Integer is the processor / service provider with respect to such data. For clarity, Public Web Data is processed by Integer for its own purposes as an independent controller and is not subject to the DPA.
4. Findings and Reports; no legal advice
4.1 Findings and Reports. The Service uses automated systems, including large language models, machine-learning systems, and automated browsing technology, to analyze Public Web Data and Customer Content and to generate observations, signals, summaries, scores, draft materials, and reports (collectively, "Findings," and any compilation thereof, a "Report"; Findings and Reports, together with any other AI-generated content in the Service, "Output").
4.2 Nature of Output. Output is automated, preliminary, and probabilistic. It may be inaccurate, incomplete, out of date, or otherwise unsuitable, and it may include both false positives (flagging an issue that does not exist) and false negatives (failing to flag an issue that does exist). A Finding is an automated observation that a matter may warrant professional review; it is not a determination, opinion, or statement that any person or entity has violated any law, regulation, or standard. The absence of a Finding is not a determination that any website or practice complies with any law, regulation, or standard.
4.3 NO LEGAL ADVICE; NO ATTORNEY-CLIENT RELATIONSHIP. THE SERVICE, INCLUDING ALL FINDINGS, REPORTS, AND OTHER OUTPUT, IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE LEGAL ADVICE, A LEGAL OPINION, OR A SUBSTITUTE FOR THE JUDGMENT OF A LICENSED ATTORNEY. Integer is not a law firm and does not practice law. No attorney-client relationship is created between Customer (or any other person) and Integer through use of the Service. Whether any fact, practice, or condition identified in a Finding constitutes a violation of any law, regulation, or standard is a determination that can only be made by a qualified professional exercising independent judgment.
4.4 Professional review required. Customer will not, and will ensure its Authorized Users do not: (a) rely on Output as legal advice; (b) initiate, threaten, or materially advance any legal claim, demand, regulatory complaint, or public accusation concerning any third party based on Output without prior independent review and judgment by a licensed attorney or other qualified professional; or (c) represent to any person that Output constitutes a legal determination by Integer. Customer is solely responsible for any action it takes or declines to take based on Output.
4.5 Confidentiality of Findings and Reports. Findings and Reports are Integer's Confidential Information under Section 9 (even where they incorporate Customer Content). Customer may use Findings and Reports for its internal business and professional purposes, including sharing them with its own clients and advisors under obligations of confidence, but will not publish Findings or Reports publicly, share them with competitors of Integer, or use them to develop a competing product or service.
4.6 Third-party model providers. Output is generated using third-party model providers. The availability, performance, and behavior of these providers is outside Integer's control. Integer may substitute providers at any time and is not liable for changes in model behavior.
4.7 Prohibited uses of AI features. Customer will not use the Service's AI features to: impersonate any person without authorization; generate content Customer knows to be materially false for purposes of misleading any person; generate unlawful content; reverse-engineer or extract weights of any model; or evaluate the Service against any competing product without Integer's written consent. Where Customer distributes AI-generated content to others, Customer is responsible for any AI-disclosure obligations that apply to it under applicable law (including, without limitation, Cal. Bus. & Prof. Code §17940 et seq., the Utah AI Policy Act, and Article 50 of the EU AI Act for EU recipients).
4.8 Not for consequential decisions. The Service is not intended for, and Customer will not use the Service to make or materially inform, consequential decisions about individuals (including employment, education, lending, housing, insurance, healthcare, or government benefits) as regulated under the Colorado AI Act (SB 24-205), the EU AI Act, or similar laws. Customer is solely responsible for assessing the legality of any such use it elects to pursue.
5. Acceptable use
Customer will not, and will not permit any Authorized User or third party to:
(a) use the Service to violate any law or third-party right, including IP, privacy, publicity, or consumer-protection rights; (b) upload malware, conduct denial-of-service attacks, or probe, scan, or test the vulnerability of the Service except under a written Integer authorization; (c) interfere with the integrity or performance of the Service or its data; (d) reverse-engineer, decompile, or otherwise attempt to derive source code, except to the limited extent applicable law permits and any such law cannot be waived; (e) rent, resell, white-label, or operate a service bureau using the Service except as expressly authorized in writing; (f) use the Service to send unsolicited communications in violation of CAN-SPAM, TCPA, CASL, PECR, or similar laws; (g) submit content that is defamatory, harassing, obscene, or that you know to be false; (h) access the Service to build, benchmark, or inform a competing product or service, or disclose non-public features of the Service to any competitor of Integer; or (i) circumvent usage limits, rate limits, or access controls.
Integer may suspend access (with or without notice as the circumstances warrant) for any actual or suspected violation, security risk, or risk of legal exposure to Integer.
6. Fees
6.1 Fees and taxes. Customer will pay the fees on the applicable Order Form. Fees are exclusive of taxes; Customer is responsible for sales, use, VAT, GST, and similar taxes, excluding taxes on Integer's net income.
6.2 Payment. Unless otherwise stated, fees are due in advance, non-cancelable, and non-refundable. Late amounts accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower.
6.3 Free and trial plans. Free, trial, and invitation-based plans may be modified, limited, or discontinued at any time, and are subject to the usage limits described in the Documentation. Sections 3, 4, 5, 7, 8, 9, 11, 12, 13, 14, 15, 16, and 17 apply to free, trial, and invitation-based use.
7. Term, termination, and suspension
7.1 Term. These Terms begin on the Effective Date and continue until all Subscription Terms have expired or been terminated.
7.2 Auto-renewal. Unless otherwise specified in an Order Form, each Subscription Term automatically renews for successive periods equal to the initial term (e.g., a 1-month term renews monthly; a 12-month term renews annually) at Integer's then-current pricing, unless either party gives written notice of non-renewal at least 30 days before the end of the then-current Subscription Term. Integer will provide at least 60 days' prior notice of any renewal-pricing increase that exceeds the prior period's rate.
7.3 Termination for cause. Either party may terminate for the other party's material breach if the breach is not cured within 30 days of written notice (or immediately for breaches of Sections 3.4, 3.6, 4.4, 4.5, 5, 8, or 9).
7.4 Effect of termination. Upon termination: (a) Customer's rights to use the Service end; (b) Customer remains responsible for fees accrued through the termination date; and (c) Integer will, on Customer request within 30 days of termination, make Customer Content available for export in a commercially reasonable format, after which Integer may delete Customer Content per its retention schedule. Customer may export Customer Content at any time during the Subscription Term via the dashboard (Settings → Account → Export) or by emailing [email protected].
7.5 Survival. Sections that by their nature should survive termination will survive, including Sections 3.3, 3.4, 3.6, 4, 6, 7.4, 7.5, 8, 9, 10, 11, 12, 13, 14, 15, 16, and 17.
8. Intellectual property
8.1 Integer IP. Integer and its licensors own the Service, including all software, models, model weights, analyses, detection methodologies, Public Web Data compilations, documentation, and improvements thereto. Except as expressly granted, no rights are granted by implication, estoppel, or otherwise.
8.2 Feedback. If Customer provides feedback or suggestions, Customer grants Integer a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction.
8.3 Trademarks. Neither party may use the other's trademarks without prior written consent, except Integer may identify Customer as a customer on its website and marketing materials in a manner consistent with Customer's brand guidelines, unless Customer opts out in writing.
9. Confidentiality
Each party will protect the other's Confidential Information using at least the same degree of care it uses to protect its own (and no less than reasonable care), and will use it only to exercise rights and perform obligations under these Terms. Integer's Confidential Information includes, without limitation, the non-public features, functionality, methodologies, and Documentation of the Service, and all Findings and Reports. "Confidential Information" excludes information that is or becomes public without breach, was rightfully known without obligation, was independently developed, or was rightfully received from a third party without restriction. Each party may disclose Confidential Information as required by law if it gives the other reasonable advance notice where lawful. Customer may disclose Findings and Reports to its clients and professional advisors as permitted by Section 4.5.
10. Privacy and security
10.1 Integer's collection and use of personal information is described in the Privacy Policy at /privacy. Where Integer processes personal data on Customer's behalf, the DPA at /dpa applies.
10.2 Integer maintains administrative, technical, and physical safeguards designed to protect Customer Content, including encryption in transit (TLS 1.2+) and at rest (AES-256), role-based access controls, least-privilege provisioning, MFA for production access, vulnerability management, code review, secure SDLC practices, vendor risk review, logging and monitoring, and incident response. These measures are described in more detail in Annex II to the DPA. No system is perfectly secure, and Integer cannot guarantee absolute security.
11. Representations and warranties
11.1 Mutual. Each party represents that it has the authority to enter into these Terms.
11.2 Customer. Customer represents that: (a) its use of the Service complies with all applicable laws and rules of professional conduct applicable to Customer, and that Customer Content and Customer's instructions to Integer do not infringe or violate any third-party right; and (b) if Customer uses the Service to send communications to any person, Customer has obtained all consents and provided all notices required under the TCPA, CAN-SPAM, CASL, PECR, and similar laws.
11.3 Disclaimer. EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE AND ALL OUTPUT (INCLUDING FINDINGS AND REPORTS) ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTEGER DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, INTEGER DOES NOT WARRANT THAT: (a) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (b) OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, OR FIT FOR ANY PURPOSE; (c) THE SERVICE WILL IDENTIFY ANY OR ALL ISSUES OR CONDITIONS PRESENT ON ANY WEBSITE; (d) ANY OUTPUT OR PRESERVED MATERIAL WILL BE ADMISSIBLE, SUFFICIENT, OR SUITABLE AS EVIDENCE IN ANY PROCEEDING; OR (e) USE OF THE SERVICE OR ANY DEPLOYED SOFTWARE WILL ENSURE COMPLIANCE WITH, OR PREVENT CLAIMS UNDER, ANY LAW, REGULATION, OR STANDARD.
12. Indemnification
12.1 By Integer. Integer will defend Customer against any third-party claim alleging that the Service, as provided by Integer and used in accordance with these Terms, infringes a U.S. copyright or U.S. trademark, and will pay damages and costs finally awarded or in settlement. This Section 12.1 does not apply to, and Integer has no defense, indemnity, or other obligation with respect to, any claim of patent infringement. Integer's obligations do not apply to claims arising from: (a) Customer Content; (b) Output; (c) use of the Service in combination with non-Integer products; (d) modifications not made by Integer; or (e) use after Integer has provided a non-infringing alternative or notice to stop.
12.2 By Customer. Customer will defend Integer against any third-party claim arising from or relating to: (a) Customer Content, including Customer-Designated Targets; (b) Output that Customer publishes, transmits, relies on, or otherwise uses, including any legal claim, demand, or accusation Customer makes or advances based on Output; (c) Customer's use of the Service in violation of these Terms or law; (d) Customer's products or services; or (e) Customer's interactions with its own clients or other third parties. Customer will pay damages and costs finally awarded or in settlement.
12.3 Process. The indemnified party will give prompt notice, reasonable cooperation, and sole control of defense and settlement to the indemnifying party (provided no settlement adversely affects the indemnified party without consent).
13. Limitation of liability
13.1 Excluded damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.
13.2 Cap. EXCEPT AS PROVIDED IN SECTION 13.4, EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (I) THE FEES PAID OR PAYABLE BY CUSTOMER TO INTEGER FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM AND (II) US$500.
13.3 Exceptions. The exclusions in Section 13.1 and the cap in Section 13.2 do not apply to: (a) Customer's payment obligations; (b) breaches of Section 5 (Acceptable Use) or Section 8 (Intellectual Property); (c) Customer's indemnification obligations under Section 12.2, which are not subject to any cap; (d) Integer's indemnification obligations under Section 12.1, which are instead subject to the separate cap in Section 13.4; (e) Customer's obligations arising from its use of Output (Section 4); or (f) liability that cannot be limited under applicable law.
13.4 Cap on Integer's indemnification obligations. Notwithstanding Section 13.3, Integer's total cumulative liability for its indemnification obligations under Section 12.1, including defense costs and amounts finally awarded or paid in settlement, will not exceed the greater of (i) two times (2x) the fees paid or payable by Customer to Integer for the Service in the 12 months preceding the claim and (ii) US$1,000. This limit is a separate aggregate cap that applies only to Integer's obligations under Section 12.1; amounts payable under this Section 13.4 do not reduce, and are not reduced by, amounts payable under Section 13.2. For the avoidance of doubt, Customer's indemnification obligations under Section 12.2 are not subject to this Section 13.4 or to Section 13.2.
13.5 Basis of bargain. The parties agree the allocation of risk in these Terms reflects the price of the Service and is an essential basis of the bargain.
14. Disputes; arbitration; class waiver
14.1 Informal resolution. Before filing a claim, each party will try in good faith to resolve the dispute by sending written notice describing the dispute and proposed resolution to the other party's notice address. If the dispute is not resolved within 30 days, either party may proceed under this Section.
14.2 Binding arbitration. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by JAMS under its Comprehensive Arbitration Rules. The seat of arbitration is Wilmington, Delaware, and the arbitration will be conducted in English by one arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.
14.3 Class waiver. EACH PARTY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate claims or preside over any class or representative proceeding.
14.4 Exceptions. Either party may bring (a) an action for injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property or Confidential Information, and (b) a small-claims action in a court of competent jurisdiction within the scope of small-claims jurisdiction.
14.5 Opt-out. Customer may opt out of this Section 14 by sending written notice to [email protected] within 30 days of first accepting these Terms.
15. Governing law and venue
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Subject to Section 14, the parties consent to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware for actions not subject to arbitration. The UN Convention on Contracts for the International Sale of Goods does not apply.
16. General
16.1 Notices. Notices to Integer: Integer Software LLC, Attn: Legal, 169 Madison Ave, STE 64131, New York, NY 10016, [email protected]. Notices to Customer may be sent to the email or address on Customer's account. Routine operational notices may be given through the Service.
16.2 Assignment. Neither party may assign these Terms without the other party's prior written consent, except either party may assign to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets, upon notice to the other party. Any unauthorized assignment is void.
16.3 Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, terrorism, civil unrest, labor actions, internet or telecommunications failures, third-party service provider outages, and government actions.
16.4 Independent contractors. The parties are independent contractors. These Terms do not create any agency, partnership, joint venture, or employment relationship. Without limiting the foregoing, Integer is not acting as Customer's attorney, agent for service, investigator, or fiduciary.
16.5 Entire agreement. These Terms, any Order Forms, the DPA, the Privacy Policy, and any documents expressly incorporated by reference, are the entire agreement and supersede all prior communications on the subject. Customer's purchase order or other terms are expressly rejected.
16.6 Order of precedence. In a conflict: (a) an executed Order Form, (b) the DPA, (c) these Terms, then (d) other policies referenced herein.
16.7 No third-party beneficiaries. There are no third-party beneficiaries.
16.8 Severability; waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the rest will remain in effect. No waiver is effective unless in writing and signed.
16.9 Updates. Integer may update these Terms from time to time. Material changes take effect on the next renewal of the Subscription Term, or 30 days after notice for non-renewing services. Continued use after the effective date constitutes acceptance.
16.10 Anti-corruption; export. Each party will comply with anti-bribery and export control laws, including the U.S. FCPA, UK Bribery Act, EAR, and OFAC sanctions programs.
16.11 U.S. Government users. The Service is "commercial computer software" under FAR 12.212 / DFARS 227.7202; rights are only those provided to the public under these Terms.
17. Copyright complaints (DMCA)
Integer responds to claims of copyright infringement consistent with the Digital Millennium Copyright Act (17 U.S.C. §512). Integer's Copyright Policy, including the designated agent and counter-notice procedure, is available at /dmca. To submit a notice of claimed infringement, contact Integer's designated agent at [email protected] with the subject line "DMCA Notice" and include all elements required by 17 U.S.C. §512(c)(3). Integer maintains a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers.