These Terms of Service (the "Terms") form a binding agreement between Integer Software LLC (doing business as "Integer"), a Delaware limited liability company qualified to do business in New York ("Integer," "we," "us"), and the entity or person agreeing to these Terms ("Customer," "you"). The Terms govern your access to and use of Integer's reviewer-management and AI-assisted response platform, including the dashboard web application, mobile applications, command-line interface (CLI), Model Context Protocol (MCP) server, APIs, and related services (collectively, the "Service").
By signing an Order Form referencing these Terms, clicking "I agree," installing or using the Service, you accept these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "Customer" refers to that organization.
PLEASE READ CAREFULLY. Section 14 contains a binding arbitration agreement and class-action waiver. Section 13 limits Integer's liability and disclaims warranties, including with respect to AI Output.
1. The Service
1.1 Access. Subject to these Terms and any Order Form, Integer grants Customer a non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to access and use the Service for Customer's internal business purposes.
1.2 Authorized Users. Customer may permit its employees, contractors, and agents ("Authorized Users") to use the Service. Customer is responsible for Authorized Users' compliance with these Terms.
1.3 Modifications. Integer may modify the Service from time to time, provided that the material functionality available to Customer is not materially degraded during the Subscription Term.
1.4 Beta features. Features designated as beta, preview, alpha, or experimental are provided "AS IS" without warranty, may be discontinued at any time, and are excluded from any SLA. Customer will not publicly disclose performance, benchmarks, or screenshots of beta features without Integer's prior written consent.
1.5 No SLA by default. Integer does not provide a service level agreement unless one is expressly set out in an executed Order Form or in a separately published SLA referenced by Customer's Order Form.
2. Accounts and security
2.1 Customer is responsible for safeguarding account credentials and for all activity under its accounts. Customer must promptly notify Integer at [email protected] of any unauthorized access.
2.2 Customer will use commercially reasonable efforts to prevent unauthorized access and will require Authorized Users to use strong authentication, including MFA where available.
3. Customer data and content
3.1 Customer Content. "Customer Content" means data, files, prompts, instructions, configurations, reviews, reviewer information, business and property information, and other materials Customer or its Authorized Users submit to or generate in the Service. As between the parties, Customer retains all rights in Customer Content.
3.2 License to Integer. Customer grants Integer a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and create derivative works of Customer Content solely to (a) provide and improve the Service, (b) prevent or address service, security, or technical issues, and (c) comply with law or these Terms.
3.3 No model training. Integer will not use Customer Content to train Integer's foundation models or general-purpose machine-learning models, and will only use third-party model providers under terms that prohibit such training on Customer Content submitted through the Service. Integer may use de-identified and aggregated data that cannot reasonably be used to identify Customer or any individual.
3.4 Customer responsibilities. Customer represents and warrants that: (a) it has all rights, consents, and authority necessary to submit Customer Content and to instruct Integer to process it; (b) Customer Content and Customer's use of the Service comply with all applicable laws, including consumer protection, defamation, advertising, intellectual property, and privacy laws; and (c) Customer will not upload personal data outside the scope of the DPA, including special-category data, government identifiers, payment card data, or protected health information unless the parties have agreed in writing.
3.5 Data processing. When Integer processes personal data on Customer's behalf, the parties' Data Processing Addendum at /dpa applies and is incorporated by reference. Customer is the controller / business and Integer is the processor / service provider.
4. AI-assisted responses ("AI Output")
4.1 Nature of AI Output. The Service uses large language models and other machine-learning systems to draft, suggest, or otherwise generate responses, summaries, and similar content (collectively, "AI Output"). AI Output is probabilistic and may be inaccurate, incomplete, biased, offensive, defamatory, infringing, or otherwise unsuitable. AI Output is not legal, regulatory, medical, or other professional advice.
4.2 Human review required. Customer is solely responsible for reviewing, editing, approving, and publishing AI Output. Customer will not publish or send AI Output to any third party (including reviewers, review platforms, or the public) without prior human review by an Authorized User with authority to act for Customer. Any auto-publish, auto-reply, or hands-off configuration Customer enables is done at Customer's own risk and constitutes Customer's express instruction to publish without human review, for which Customer assumes full responsibility.
4.2.1 AI disclosure obligations. Where required by law, Customer will disclose to recipients that responses are AI-generated or AI-assisted. This includes (without limitation) compliance with the California Bolstering Online Transparency Act (Cal. Bus. & Prof. Code §17940 et seq.), the Utah AI Policy Act, Article 50 of the EU AI Act (Regulation (EU) 2024/1689) for EU recipients, and analogous transparency laws. Integer provides tooling to support such disclosures; Customer is responsible for enabling and configuring it.
4.3 Customer indemnification of AI Output. Without limiting Section 12, Customer is solely responsible for AI Output Customer publishes, transmits, or otherwise acts upon, and for any consequences of doing so. Integer makes no warranty that AI Output will be accurate, lawful, non-infringing, or fit for any purpose.
4.4 Third-party model providers. AI Output is generated using third-party model providers. The availability, performance, and behavior of these providers is outside Integer's control. Integer may substitute providers at any time and is not liable for changes in model behavior.
4.5 Prohibited AI uses. Customer will not use the AI features to: impersonate any person without authorization; generate content the Customer knows to be false in a material respect for purposes of misleading a consumer; generate unlawful content (including content that violates the FTC Act, FTC Endorsement Guides at 16 CFR Part 255, state UDAP statutes, or the EU AI Act); generate content that threatens, coerces, retaliates against, or seeks to suppress consumer reviews in violation of the Consumer Review Fairness Act (15 U.S.C. §45b) or similar laws; reverse-engineer or extract weights of any model; or evaluate the Service against any competing product without Integer's written consent.
4.6 Not for consequential decisions. The Service is not intended for, and Customer will not use the Service to make or materially inform, consequential decisions about individuals (including employment, education, lending, housing, insurance, healthcare, or government benefits) as regulated under the Colorado AI Act (SB 24-205), the EU AI Act, or similar laws. Customer is solely responsible for assessing the legality of any such use it elects to pursue.
5. Acceptable use
Customer will not, and will not permit any Authorized User or third party to:
(a) use the Service to violate any law or third-party right, including IP, privacy, publicity, or consumer-protection rights; (b) upload malware, conduct denial-of-service attacks, or probe, scan, or test the vulnerability of the Service except under a written Integer authorization; (c) interfere with the integrity or performance of the Service or its data; (d) reverse-engineer, decompile, or otherwise attempt to derive source code, except to the limited extent applicable law permits and any such law cannot be waived; (e) rent, resell, white-label, or operate a service bureau using the Service except as expressly authorized in writing; (f) use the Service to send unsolicited communications in violation of CAN-SPAM, TCPA, CASL, PECR, or similar laws; (g) submit content that is defamatory, harassing, obscene, or that you know to be false; (h) use the Service to threaten, retaliate against, coerce, or seek removal of consumer reviews in a manner that violates the Consumer Review Fairness Act (15 U.S.C. §45b) or similar laws; or (i) circumvent usage limits, rate limits, or access controls.
Integer may suspend access (with or without notice as the circumstances warrant) for any actual or suspected violation, security risk, or risk of legal exposure to Integer.
6. Fees
6.1 Fees and taxes. Customer will pay the fees on the applicable Order Form. Fees are exclusive of taxes; Customer is responsible for sales, use, VAT, GST, and similar taxes, excluding taxes on Integer's net income.
6.2 Payment. Unless otherwise stated, fees are due in advance, non-cancelable, and non-refundable. Late amounts accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower.
6.3 Free and trial plans. Free and trial use may be discontinued at any time. Sections 3.4, 4, 5, 7, 11, 13, 14, 15, 16, and 17 apply to free and trial use.
7. Term, termination, and suspension
7.1 Term. These Terms begin on the Effective Date and continue until all Subscription Terms have expired or been terminated.
7.2 Auto-renewal. Unless otherwise specified in an Order Form, each Subscription Term automatically renews for successive periods equal to the initial term (e.g., a 1-month term renews monthly; a 12-month term renews annually) at Integer's then-current pricing, unless either party gives written notice of non-renewal at least 30 days before the end of the then-current Subscription Term. Integer will provide at least 60 days' prior notice of any renewal-pricing increase that exceeds the prior period's rate.
7.3 Termination for cause. Either party may terminate for the other party's material breach if the breach is not cured within 30 days of written notice (or immediately for breaches of Sections 3.4, 4.5, 5, 8, or 10).
7.4 Effect of termination. Upon termination: (a) Customer's rights to use the Service end; (b) Customer remains responsible for fees accrued through the termination date; and (c) Integer will, on Customer request within 30 days of termination, make Customer Content available for export in a commercially reasonable format, after which Integer may delete Customer Content per its retention schedule. Customer may export Customer Content at any time during the Subscription Term via the dashboard (Settings → Account → Export) or by emailing [email protected].
7.5 Survival. Sections that by their nature should survive termination will survive, including Sections 3.4, 4, 6, 7.4, 7.5, 8, 9, 10, 11, 12, 13, 14, 15, 16, and 17.
8. Intellectual property
8.1 Integer IP. Integer and its licensors own the Service, including all software, models, model weights, training data, documentation, and improvements thereto. Except as expressly granted, no rights are granted by implication, estoppel, or otherwise.
8.2 Feedback. If Customer provides feedback or suggestions, Customer grants Integer a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction.
8.3 Trademarks. Neither party may use the other's trademarks without prior written consent, except Integer may identify Customer as a customer on its website and marketing materials in a manner consistent with Customer's brand guidelines, unless Customer opts out in writing.
9. Confidentiality
Each party will protect the other's Confidential Information using at least the same degree of care it uses to protect its own (and no less than reasonable care), and will use it only to exercise rights and perform obligations under these Terms. "Confidential Information" excludes information that is or becomes public without breach, was rightfully known without obligation, was independently developed, or was rightfully received from a third party without restriction. Each party may disclose Confidential Information as required by law if it gives the other reasonable advance notice where lawful.
10. Privacy and security
10.1 Integer's collection and use of personal information is described in the Privacy Policy at /privacy. Where Integer processes personal data on Customer's behalf, the DPA at /dpa applies.
10.2 Integer maintains administrative, technical, and physical safeguards designed to protect Customer Content, and is working toward SOC 2 Type II attestation.
11. Representations and warranties
11.1 Mutual. Each party represents that it has the authority to enter into these Terms.
11.2 Customer. Customer represents that: (a) its use of the Service complies with all applicable laws and that Customer Content and Customer's instructions to Integer do not infringe or violate any third-party right; (b) it has obtained all consents and provided all notices required to send messages or responses to recipients through the Service in compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM, Canada's Anti-Spam Legislation (CASL), the UK Privacy and Electronic Communications Regulations (PECR), and similar laws; and (c) it will comply with the Consumer Review Fairness Act and all other laws governing communications with consumer reviewers.
11.3 Disclaimer. EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE AND ALL AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTEGER DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. INTEGER DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUT WILL BE ACCURATE, LAWFUL, NON-INFRINGING, OR FIT FOR ANY PURPOSE.
12. Indemnification
12.1 By Integer. Integer will defend Customer against any third-party claim alleging that the Service, as provided by Integer and used in accordance with these Terms, infringes a U.S. patent, U.S. copyright, or U.S. trademark, and will pay damages and costs finally awarded or in settlement. Integer's obligations do not apply to claims arising from: (a) Customer Content; (b) AI Output; (c) use of the Service in combination with non-Integer products; (d) modifications not made by Integer; or (e) use after Integer has provided a non-infringing alternative or notice to stop.
12.2 By Customer. Customer will defend Integer against any third-party claim arising from or relating to: (a) Customer Content; (b) AI Output that Customer publishes, transmits, acts on, or fails to review; (c) Customer's use of the Service in violation of these Terms or law; (d) Customer's products or services; or (e) Customer's interactions with reviewers, end users, or other third parties. Customer will pay damages and costs finally awarded or in settlement.
12.3 Process. The indemnified party will give prompt notice, reasonable cooperation, and sole control of defense and settlement to the indemnifying party (provided no settlement adversely affects the indemnified party without consent).
13. Limitation of liability
13.1 Excluded damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.
13.2 Cap. EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO INTEGER FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.
13.3 Exceptions. The exclusions and cap do not apply to: (a) Customer's payment obligations; (b) breaches of Section 5 (Acceptable Use) or Section 8 (Intellectual Property); (c) a party's indemnification obligations; (d) Customer's obligations arising from AI Output (Section 4); or (e) liability that cannot be limited under applicable law.
13.4 Basis of bargain. The parties agree the allocation of risk in these Terms reflects the price of the Service and is an essential basis of the bargain.
14. Disputes; arbitration; class waiver
14.1 Informal resolution. Before filing a claim, each party will try in good faith to resolve the dispute by sending written notice describing the dispute and proposed resolution to the other party's notice address. If the dispute is not resolved within 30 days, either party may proceed under this Section.
14.2 Binding arbitration. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by JAMS under its Comprehensive Arbitration Rules. The seat of arbitration is Wilmington, Delaware, and the arbitration will be conducted in English by one arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.
14.3 Class waiver. EACH PARTY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate claims or preside over any class or representative proceeding.
14.4 Exceptions. Either party may bring (a) an action for injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property or Confidential Information, and (b) a small-claims action in a court of competent jurisdiction within the scope of small-claims jurisdiction.
14.5 Opt-out. Customer may opt out of this Section 14 by sending written notice to [email protected] within 30 days of first accepting these Terms.
15. Governing law and venue
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Subject to Section 14, the parties consent to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware for actions not subject to arbitration. The UN Convention on Contracts for the International Sale of Goods does not apply.
16. General
16.1 Notices. Notices to Integer: Integer Software LLC, Attn: Legal, 169 Madison Ave, STE 64131, New York, NY 10016, [email protected]. Notices to Customer may be sent to the email or address on Customer's account. Routine operational notices may be given through the Service.
16.2 Assignment. Neither party may assign these Terms without the other party's prior written consent, except either party may assign to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets, upon notice to the other party. Any unauthorized assignment is void.
16.3 Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, terrorism, civil unrest, labor actions, internet or telecommunications failures, third-party service provider outages, and government actions.
16.4 Independent contractors. The parties are independent contractors. These Terms do not create any agency, partnership, joint venture, or employment relationship.
16.5 Entire agreement. These Terms, any Order Forms, the DPA, the Privacy Policy, and any documents expressly incorporated by reference, are the entire agreement and supersede all prior communications on the subject. Customer's purchase order or other terms are expressly rejected.
16.6 Order of precedence. In a conflict: (a) an executed Order Form, (b) the DPA, (c) these Terms, then (d) other policies referenced herein.
16.7 No third-party beneficiaries. There are no third-party beneficiaries.
16.8 Severability; waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the rest will remain in effect. No waiver is effective unless in writing and signed.
16.9 Updates. Integer may update these Terms from time to time. Material changes take effect on the next renewal of the Subscription Term, or 30 days after notice for non-renewing services. Continued use after the effective date constitutes acceptance.
16.10 Anti-corruption; export. Each party will comply with anti-bribery and export control laws, including the U.S. FCPA, UK Bribery Act, EAR, and OFAC sanctions programs.
16.11 U.S. Government users. The Service is "commercial computer software" under FAR 12.212 / DFARS 227.7202; rights are only those provided to the public under these Terms.
16.12 App store terms. If Customer accesses Integer's mobile app through Apple's App Store or Google Play, the applicable app-store terms also apply, and to the extent they conflict with these Terms with respect to that distribution, the app-store terms control. Apple and Google are third-party beneficiaries of these Terms solely for the limited purpose of enforcing their respective app-store terms.
17. DMCA notice and takedown
Integer responds to claims of copyright infringement consistent with the Digital Millennium Copyright Act (17 U.S.C. §512). Integer's full DMCA Policy, including the designated agent and counter-notice procedure, is available at /dmca. To submit a notice of claimed infringement, contact Integer's designated agent at [email protected] with the subject line "DMCA Notice" and include all elements required by 17 U.S.C. §512(c)(3). Integer maintains a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers.